account iconbag iconcalendar iconcaret--cta-right iconcaret--down iconcaret--down2 iconcaret--left iconcaret--left2 iconcaret--right iconcaret--up iconcheck iconcheckbox--checked iconcheckbox iconcheckbox2--checked iconcheckbox2 iconcheckout iconcircle-caret--left iconcircle-caret--right iconcircle_question iconclose-cross iconclose iconedit-pen iconemail iconeye-hide iconeye-show iconfacebook-v2 iconfacebook icongift-icon iconhamburger iconhead--outline iconhead--solid iconheart--filled iconheart--outline iconhide_password_icon iconicon--fb-icon iconicon--klarna iconicon--password-check iconicon-error iconicon-green-tick iconicon-info iconicon-tick iconinformation iconinstagram-v2 iconinstagram iconleaf iconline iconlivechat--outline iconlivechat iconlocation--filled iconlocation-search iconlocation iconlogo--mobile iconlogo iconmap-marker iconmap-marker2 iconmicrophone iconminus iconpinterest--circle iconpinterest iconplay iconplus iconpure-privilege iconradio--checked iconradio iconschedule iconscissors iconsearch iconsearch2 iconshare iconshipping iconshow_password_icon iconstars icontiktok icontwitter iconvideo-play iconweibo iconyoutube--play iconyoutube icon
email sign up

ENGLISH العربية

ENGLISH العربية

email sign up
  • NEW
  • HAIRCARE & STYLING
    • CATEGORY
      • shampoo
      • conditioner
      • hair-treatments
      • styling
    • COLLECTION
      • botanical repairâ„¢
      • nutriplenishâ„¢
      • invati advancedâ„¢
      • scalp solutionsâ„¢
      • cherry almond
      • damage remedyâ„¢
      • be curlyâ„¢
      • shampureâ„¢
      • sap mossâ„¢
      • smooth infusionâ„¢
      • color controlâ„¢
  • SKIN & BODY CARE
    • CATEGORY
      • cleanser
      • moisturizer
      • oils
      • toner
      • serum
    • COLLECTION
      • botanical kineticsâ„¢
      • hand reliefâ„¢
      • rosemary mint
      • shampureâ„¢
      • stress fixâ„¢
  • OUR STORY
  • LOCATIONS
  • PRODUCTS
    • HAIRCARE & STYLING
      • CATEGORY
        • shampoo
        • conditioner
        • hair-treatments
        • styling
      • COLLECTION
        • botanical repairâ„¢
        • nutriplenishâ„¢
        • invati advancedâ„¢
        • scalp solutionsâ„¢
        • cherry almond
        • damage remedyâ„¢
        • be curlyâ„¢
        • shampureâ„¢
        • sap mossâ„¢
        • smooth infusionâ„¢
        • color controlâ„¢
    • SKIN & BODY CARE
      • CATEGORY
        • cleanser
        • moisturizer
        • oils
        • toner
        • serum
      • COLLECTION
        • botanical kineticsâ„¢
        • hand reliefâ„¢
        • rosemary mint
        • shampureâ„¢
        • stress fixâ„¢
    • HAIRCARE & STYLING
      • CATEGORY
        • shampoo
        • conditioner
        • hair-treatments
        • styling
      • COLLECTION
        • botanical repairâ„¢
        • nutriplenishâ„¢
        • invati advancedâ„¢
        • scalp solutionsâ„¢
        • cherry almond
        • damage remedyâ„¢
        • be curlyâ„¢
        • shampureâ„¢
        • sap mossâ„¢
        • smooth infusionâ„¢
        • color controlâ„¢
    • SKIN & BODY CARE
      • CATEGORY
        • cleanser
        • moisturizer
        • oils
        • toner
        • serum
      • COLLECTION
        • botanical kineticsâ„¢
        • hand reliefâ„¢
        • rosemary mint
        • shampureâ„¢
        • stress fixâ„¢
  • NEW
  • BESTSELLERS
  • OUR STORY
  • LOCATIONS

Online Returns Instructions

Please note: Aveda eGift Cards cannot be returned or exchanged.

  • Please fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.

  • For your convenience, we have provided an address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to (return postage is required):

    Aveda Online
    Returns Department
    313 Talbot Blvd.
    Chestertown, MD 21620

  • For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.

Your return will be processed promptly upon its arrival. Please note: Only products purchased on Aveda Online may be returned for refund. If you have questions about returns, please contact us by phone at 1.800.644.4831 or via email at AVEDAonlineservice@aveda.com.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1.800.644.4831.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

  • LOCATIONS
    • FIND A LOCATION
  • Need Help?
    • Become a salon
    Please enter your email address in the following format: jane@aol.com
  • Stay Connected
  • MIDDLE EAST
  • UNITED STATES
  • CANADA
  • ARUBA
  • AUSTRALIA
  • AUSTRIA
  • BELGIUM
  • DENMARK
  • FRANCE
  • GERMANY
  • HONG KONG, SAR OF CHINA
  • ICELAND
  • IRELAND
  • ITALY
  • JAPAN
  • LUXEMBOURG
  • MALAYSIA
  • THE NETHERLANDS
  • NEW ZEALAND
  • NORWAY
  • PUERTO RICO
  • RUSSIA
  • S.KOREA
  • SINGAPORE
  • SPAIN
  • SWITZERLAND
  • TAIWAN, CHINA
  • THAILAND
  • TRINIDAD & TOBAGO
  • TURKEY
  • UNITED KINGDOM
  • © Aveda Corp.
  • Terms & Conditions
  • Privacy Policy